Author: husmann created at: 2013-12-19
- Version: x
- Revisions: x
- Reviewed by: x
Time to implement: < 15m
Products this applies to: DuVoice
Description & Scope
This SOP describes how to help the DuVoice server (hostname: dvserver.morningside.edu) recover when it's svchost.exe takes all of the CPU. This normally happens after a reboot because, though it is technically turned off, Windows Update still fires off a process under svchost.exe
Here is a description of the problem: http://www.infoworld.com/t/microsoft-windows/microsoft-fix-windows-xp-update-svchost-redline-issue-soon-230940
- A computer with a Remote Desktop Client and access to dvserver on the network
- Log In with *non-domain* credentials: duvoice is the username
- Locate the "Procexp.exe" on the desktop and run it
- Find the offending svchost.exe (look for CPU utilization) and you will see wauclaut.exe (the windows update executable)
- Right-click on the svchost.exe and *kill the process tree* (you should immediately see an improvement in system responsiveness)
- Log out and you're done.
- Check your voicemail to ensure that the system is once again responsive.
- Just try it!